Why do i own frontier communications

Frontier Communications is in the business of guiding customers to and delivering the best solutions available for their communications needs. Executive Leadership Our Senior Leadership team brings their combined expertise from the internet, TV, and phone service industries to work every day to help improve every Frontier customer's experience. Read Their Bios. Service Regions Frontier offers communication services to customers in 25 states. Cable internet versus Frontier FiberOptic is a coin toss and may come down to which cable provider is in your area.

Spectrum internet, on the other hand, is priced a bit higher than Frontier, but also comes with the conveniences of unlimited data and no contracts.

Ultimately, if Frontier FiberOptic is available in your area, I'd likely recommend it over cable internet service, especially if you're considering the higher Mbps or gigabit speed tiers. The pricing is likely to be on par with or lower than similar tiers from a cable provider, and the straightforward pricing and unlimited data give FiberOptic an advantage over most providers, in general. In the most recent report from the American Customer Satisfaction Index , Frontier Communications finally broke out of the bottom spot, where it resided for two consecutive years.

The two providers swapped spots as last year Frontier came in at 55 and Suddenlink was runner up with a 57 given what we know about Frontier, it makes me wonder what Suddenlink is doing to get such low scores. Frontier was again alone at the bottom in with another They're consistent, at least. Frontier Communications didn't fare well with customer satisfaction reporter J. Power , either, coming in last in three out of four regions.

So what's the deal with Frontier's consistently low customer satisfaction? Of the 9, Frontier customer complaints to the Better Business Bureau closed within the past three years, it appears that service disruptions, poor customer service and lack of speed upgrades in rural areas are all commonly and consistently experienced issues.

Issues related to those transactions have been resolved. While service disruptions and negative customer experiences can certainly happen during a technical transition, it's worth pointing out that these acquisitions took place in , yet Frontier's response to the BBB came in December -- and similar complaints from customers are still coming in.

With BBB customer reviews, Frontier currently has an average of 1. And while internet service providers are notorious for low review scores, Frontier's review score feels exceptionally low. Despite a tough run in recent years, Frontier is optimistic that customer satisfaction will improve.

If you can overlook the low customer satisfaction ratings, Frontier internet is probably worth considering for its unlimited data and contract-free service, but only if Frontier FiberOptic is available in your area.

Frontier's fiber internet offers speeds and pricing comparable to many other top providers, and fiber's fast upload speeds and reliability give it an edge over cable internet service. Depending on the available speeds, Frontier's DSL-based service could be the best internet option in many rural areas where satellite is the only other way to connect. Reports of slow and spotty service, however, may make you want to give satellite internet another look.

Other than competitive pricing, unlimited data and no contracts, there typically aren't any exclusive Frontier "deals" or special offers.

Frontier includes Wi-Fi service and equipment rental in the monthly price, so while Frontier Wi-Fi is not exactly "free," it won't add anything to the total plan cost. When Frontier Communications filed for Chapter 11 bankruptcy in April , it was with the intent to restructure debt and allow for further long-term growth.

They have already waited too long to pull the trigger. More Business. Business briefs, Nov. Here's how the christmas tree shortage is affecting CT. In-Depth Coverage. As GE breaks up, future of Connecticut employees uncertain. For consumers in Frontier's markets, that competition has meant the opportunity to get better deals, but that hasn't translated into a viable business model for the company itself.

Frontier is destined to continue its well-managed decline until it quietly turns itself off. Discounted offers are only available to new members. Stock Advisor will renew at the then current list price. Average returns of all recommendations since inception.

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